Operations Manager


Are you proactive and driven to succeed at all tasks?
Can you effectively communicate with leaders at all levels?
Do you think critically and solve problems creatively?
Are you passionate about Casper and the surrounding area?

If you answered yes to these questions, you are a great candidate for the Operations Manager position at Visit Casper. We seek a talented, driven, passionate and collaborative person to supervise our day-to-day business operations. Reporting to the President & Chief Executive Officer, the Operations Manager is an integral part of our team. This position is responsible for bringing together all positions within the office to ensure that knowledge about our daily operations are shared and managed.

Here’s what your day will look like
Management, management, and more management! You’ll be responsible for ensuring our day-to-day operations, IT, systems, accounting, HR, and purchasing are effective and on target. Communicating with our contract partners, department heads and staff is essential to the duties of the Operations Manager. Everyone at Visit Casper will look to you to keep our operations running smoothly and keep us on track and accountable.

Who are you?
-You are incredibly detail oriented and organized — your organization systems even have their own system.
-You can multi-task and pivot to provide troubleshooting, when needed.
-You excel at communicating; if there’s an issue, the appropriate people need to know as soon as possible!

Core Responsibilities:

Operations Management:
-Manage priorities consistent with our Strategic Plan
-Troubleshoot and manage IT/Systems/Office Equipment including computers, server, phones, copier, postage meter, website and vendor accounts (Simpleview – CRM/CMS, Email, etc.)
-Manage accounting operations including accounts payable and receivable, annual audit and accounting contractor
-Manage Human Resources needs including new hire on-boarding, team member exit process, office posting requirements, employee handbook updates, travel policy updates and basic questions and needs
-Manage office supplies and purchasing
-Manage facilitation and delivery of Annual Report
-Implement and maintain day-to-day office organization
-Manage Board and Committee operations including dates, locations, communications, notifications, postings, packets, transcription and distribution meeting minutes and all associated logistics/events
-Manage and coordinate multi-department projects, ensuring consistent and timely delivery
-Prepare presentations and reports, utilizing clear and concise charts, graphics and tables
-Manage and maintain team calendar and electronic and manual filing systems and key contact lists
-Facilitate, organize and manage collection of data and key information
-Retain general understanding of programs to answer questions from stakeholders and visitors
-Interface with the organization’s partners, tourism members, sponsors and prospects by responding promptly to all tourism and visitor service related requests via email, phone, etc. as appropriate
-Travel willingly for marketing events, professional development and/or agency collaboration
Remain flexible to a workload that requires 45+ hours/week of work; Compensation package takes this into consideration

Required Skills/Experience:

-Bachelor’s Degree (B.B.A./B.S./B.A.) from four-year college or university in business, hospitality & tourism management, or related field
-Minimum of two (2) years operations management experience, preferably in the hospitality industry. Non-profit business operations experience a plus Knowledge/familiarity with business operations as it relates to fiscal management and reporting, IT, HR, purchasing and federal and state compliance. Tourism experience a plus.
-Ability to read, analyze, articulate and interpret general business periodicals, technical procedures and financial statements.
-Strong communication skills (oral and written), including editing and proofreading, and exceptional presentation skills
-Self-starter with the ability to multi-task, prioritize, meet deadlines and resolve conflict in a fast-paced environment
-Technical proficiency with Microsoft Office (Word, PowerPoint, Excel) and standard computer skills (i.e., electronic mail, word processing, database development, internet usage, etc.) required; Quick Books experience preferred

Desired Traits/Abilities:

Detail-oriented, methodical and extremely organized work style

-Talent for tracking, multi-tasking and the ability to pivot quickly in a rapidly-changing environment
-Problem solving skills and ability to propose and direct successful solutions
-Ability to work autonomously, yet collaborate with others as needed
-Strong drive and a tendency to thrive in a very fast-paced, ambitious environment
-Professional, adventurous, positive and confident attitude

Visit Casper, an equal opportunity employer, offers an exciting opportunity for qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a successful, fast-paced and pleasant environment. We offer many benefits including medical, dental, vacation time and more.

To apply, please send a resume, salary requirements and a detailed cover letter outlining why you’re the best candidate to Visitors@VisitCasper.com. Please include: OPERATIONS MANAGER in the subject line. No phone calls please.